General Terms and Conditions

These Terms and Conditions (T&C) are an agreement between Vatan Platform Ltd, and operates under the License ALSI-202410029-FI1 issued by the Government of Anjouan (Vatan Platform) and You for the use of vatan.game by You, the Player.

These T&C are applied when you click 'I Accept Terms And Conditions' and register. By registering, you acknowledge to Vatan Platform that you have read and accepted the T&C and that you are at least 18 years old or the minimum of your jurisdiction. Using any part of the Website after logging in signifies that you agree to the T&C.

You must read these T&C before registering and clicking on the 'I Accept Terms And Conditions' checkbox. Not agreeing with these T&C at any time prohibits your use of Vatan Platform. You understand and agree that Vatan Platform has the right to modify and/or amend their T & C at any time and it is your duty to familiarize yourself with the changes. By using vatan.game (the "Website") and/or opening an account with Vatan Platform you are deemed to have understood, accepted and agreed to be bound by these Terms and Conditions.

1.Definitions

In these Terms and Conditions, unless the context otherwise requires, the following terms shall have the meanings set forth below:

• 1.1Vatan Platform Ltd is referred to as ‘we’ or ‘us’ or ‘Company’ or ‘Operator’.
• 1.2“Player” – is referred to as ‘you’ or ‘Player’ or ‘Member’ or ‘Customer(s)’ or ‘Account Holder’.
• 1.3“Game(s)” – means Casino and other games, which may become available from time to time on the website. It includes all online casino games available through the Website, including but not limited to slots, table games, live dealer games, and other gambling products offered by the Operator.
• 1.4“Member Account” – It refers to the individual user account created by the User required to access and use the services and features provided by the Website .
• 1.5“Customer Support” - Assistance and support services provided by the Company to its Customers.
• 1.6“Event(s)” - Refers to a sporting or betting event or competition or game in a sport where Customers can place wagers for bets on the outcome.
• 1.7“Bonus”- refers to any promotional offer, reward, or incentive provided by the Operator to the User, which may be subject to specific terms and conditions related to wagering, eligibility, and use.
• 1.8“Deposit” refers to the funds transferred by the User into their Account for the purpose of placing bets or engaging in casino games.
• 1.9“User”, “Player”, or “You” refers to the individual who registers an Account and accesses the services provided by the Website, in accordance with these Terms and Conditions.
• 1.10“Withdrawal” refers to the transfer of funds from the User's Account to their selected bank account or payment method, following the approval of the withdrawal request by the Operator.
• 1.11“Website” refers to the online platform, including all associated features, services, games, and content, operated by the Operator and accessible via its domain.
• 1.12"Payment Method" refers to the accepted methods of depositing and withdrawing funds from the User's Account, such as credit cards, debit cards, bank transfers, and e-wallets.
• 1.13"Terms and Conditions" refers to this document, including any additional rules, policies, or terms incorporated by reference, governing the use of the Website and services.
• 1.14"Force Majeure" refers to any event outside the reasonable control of the Operator, which prevents the performance of its obligations under these Terms and Conditions, including but not limited to natural disasters, strikes, or technical failures.
• 1.15"Malfunction" refers to any technical failure or error that causes a malfunction in the Website or services, including software bugs, system crashes, or other issues that affect the normal operation of the games or services.
• 1.16"Bonus Terms" refers to the specific conditions attached to any Bonus, including but not limited to wagering requirements, eligibility criteria, and expiration dates.
• 1.17"Affiliate" refers to a third party who promotes the Website and services in exchange for commissions or other compensation under a partnership agreement with the Operator.
• 1.18"Responsible Gambling" refers to practices and measures designed to ensure that gambling is conducted in a safe, fair, and responsible manner, and includes tools such as self-exclusion, deposit limits, and access to support for problem gambling.
• 1.19"Games Rules" refers to the specific rules governing each game offered on the Website, outlining how the games are played, the betting options available, and how winnings are calculated.
• 1.20"Privacy Policy" refers to the document outlining how the Operator collects, stores, processes, and protects Users' personal data in compliance with data protection laws.

2.General Information

• 2.1These terms and conditions (“Terms and Conditions”) apply to the usage of Games accessible through Website. By using the Website, you confirm that you are at least 18 years old or the legal age for gambling in your jurisdiction, whichever is higher.
• 2.2You also confirm that you are not located in a jurisdiction where online gambling is illegal. If you are in a restricted jurisdiction, you must not access or use our services.
• 2.3These Terms and Conditions come into force as soon as you complete the registration process, which includes checking the box accepting these Terms and Conditions and successfully creating an account.
• 2.4By using any part of the Website following account creation, you agree to these Terms and Conditions applying to the use of the Website.
• 2.5You must read these Terms and Conditions carefully in their entirety before creating an account. If you do not agree with any provision of these Terms and Conditions, you must not create an account or continue to use the Website.
• 2.6We are entitled to make amendments to these Terms and Conditions at any time and without advanced notice. If we make such amendments, we may take appropriate steps to bring such changes to your attention (such as by email or placing a notice on the Website, together with the amended terms and conditions) but it shall be your sole responsibility to check for any amendments, updates and/or modifications.
• 2.7If we determine any changes made to these Terms and Conditions to be considered "material", meaning that they have a significant impact on your rights or obligations under these Terms and Conditions, we will make a reasonable effort to notify you via email or by placing a notice on the Website.
• 2.8Your continued use of Company’s services and Website after any such amendment to the Terms and Conditions will be deemed as your acceptance and agreement to be bound by such amendments, updates and/or modifications.
• 2.9To access certain features of the Website, you must register an account. You must provide true, accurate, and complete information during the registration process. You are responsible for maintaining the confidentiality of your account credentials, including your password.
• 2.10You agree to take all necessary measures to secure your account and prevent unauthorized access. You are solely responsible for all activities that occur under your account. If you suspect any unauthorized use of your account, you must contact customer support immediately.
• 2.11We reserve the right to suspend or terminate your account at our sole discretion for any reason, including but not limited to violation of these Terms, fraudulent activity, or illegal/unlawful conduct including money laundering or identity theft. Any attempt to manipulate the outcome of fames or events using bots, scripts or other unauthorised methods or sharing or disclosure of login credentials to any third party including attempts to reverse-engineer or hacking the software and systems that power the website shall result into termination of the account and is strictly prohibited. If your account is terminated, we will refund any remaining funds, minus any amounts owed to us.
• 2.12Vatan Platform will report the User suspected of fraud or other unlawful, illicit, criminal actions to all relevant authorities.
• 2.13Vatan Platform reserves the right to impose any limits to the User account on own discretion including but not limited to deposit limits, wagering limits, loss limits, session or time limits, User access limits. User reserves the right to withdraw the account balance at any time through the website or by contacting the consumer support notwithstanding the account status provided that such a User account is not under investigation due to the illicit, criminal, or fraudulent activity.
• 2.14Vatan Platform reserves the right to exclude any users from accessing the Website, where there is reasonable suspicion that their actions could cause damage to the interests of Vatan Platform or based on the regulatory enforcement or regulatory regime in a particular location.
• 2.15The User collusion is strictly prohibited and Vatan Platform will take active measures in prohibiting the use of robots, artificial intelligence or other devices that distort the services offered by Vatan Platform. Vatan Platform does not accept bets where there is reason to believe that the User are acting in agreement, or as a syndicate. When syndicated bets are discovered, the Company reserves the right to cancel these bets.
• 2.16In the event of reasonable suspicion of any User wrongdoings, for any reason included and not limited to actions stipulated in Clause 2.11 herein, money laundering activities, match fixing, terrorism financing, conflict of interest acting (or attempting to act) in any way which is reasonably deemed by the Company to be illegal in any applicable territory/jurisdiction, made in bad faith, or intended to defraud the Company and/or circumvent any contractual or legal restrictions (regardless of whether such act or attempted act actually causes the Company any damage or harm, the Company reserves the right to (as applicable):
  • a)Request documents for verification of identity, the verification of ownership of payment method (including pre-paid cards), verification of source of wealth or source of funds or other facts provided by the User in relation to his/her User Account, before effecting and actioning withdrawal requests, deposit requests, at any point of time within the course of the contractual relationships;
  • b)Hold and manage funds belonging to the User in his/her User Account in accordance with generally accepted guidelines for cash management. This may include a financial institution, or a payment solution provider being entrusted to hold funds in the name of or for the benefit of the User;
  • c)Withhold funds available on the User Account, or refuse to honour a claim for payment of the User until such time as verifications or investigations are conducted to determine the actions of the User or confirm if possible potential violations of the User were conducted;
  • d)Apply, retain or pay out any funds held by the User in the User Account in such manner as the Company may be ordered to do by any competent regulatory or other authority within the jurisdiction where the unlawful, fraudulent, or dishonest activity may take place or by which the Company is regulated; or
  • e)Close or suspend the User’s Account at its own discretion at any time and without prior notice. The User will be notified by email about any such measure.
• 2.17Your Account will be considered to be Inactive (the “Inactive Account”) when You do not log into Your Account for a period longer than 12 (twelve) consecutive months. Your account becomes dormant (the “Dormant Account”) if it remains Inactive for a continuous period of 24 (twenty-four) months. Subject to these Terms & Conditions, if Your account becomes Dormant, the Company will notify you via email with instructions on how to reclaim any remaining funds in Your account. Upon Your request, the Company will attempt to return the funds to the last payment method You used. However, for security reasons, the Company may need to verify your details before processing this request. It is Your responsibility to ensure that the contact details the Company hold for Your account remains up to date. If it is not possible to return the funds to Your last payment method, You will be required to provide details of a bank account in your name. We will verify these details before any funds are transferred.
• 2.18If Your Account has been suspended for any reasons outlined by the Company (the “Suspended Account”), the Company closes or suspends Your account for any of the reasons referred to in Clause 2, the User shall be liable for any and all claims, losses, liabilities, damages, costs and expenses incurred or suffered by the Company (together “Claims”) arising therefrom and shall indemnify and hold the Company harmless on demand for such Claims. In the circumstances referred to in Clause 2.11., the Company shall also be entitled to withhold and/or retain any and all amounts which would otherwise have been paid or payable to You (including any winnings, bet credits or bonus payments).
• 2.19If You proceed to close Your Account with the Company (the “Closed Account”), the available funds in the Closed Account will be remitted to You, if remittance is possible in accordance with due diligence procedures and these Terms & Conditions. No fee will be charged for the closure. The Company will remit the funds to Your last used verified payment method within a reasonable time upon Your User Account becoming the Closed Account, subject to satisfactory completion of due diligence procedures and these Terms & Conditions. Any outstanding bets at the time of the closure of the account will not be honoured.
• 2.20As from when the User Account becomes the Suspended Account or the Closed Account, the User shall no longer maintain the right to claim or receive any winnings, if the entitlement to any winnings arose after the User Account was converted into the Suspended Account or Closed Account. Accordingly, the User shall not be entitled to claim or receive any winnings even if the winnings have not yet appeared in the User Account prior to it being converted into the Suspended Account or the Closed Account. The User shall be prohibited from making any claim to receive such winnings.
• 2.21The Company warrants to:
  • a)Manage funds belonging to the User in a secure and appropriate manner; and
  • b)Manage data pertaining to the User in accordance with applicable law, and data protection regulations.
• 2.22If the Company mistakenly credits Your User Account with winnings or bonus money that do not belong to You, whether due to an error (whether human or technical), the amount will remain the property of the Company and the amount will be deducted from Your Account (if possible). In the event of an incorrect crediting, You are obliged to notify and contact the Company customer support via email at support@vatan.game immediately.
• 2.23Employees of Vatan Platform, employees of the service providers with valid contractual relationships with Vatan Platform (or employees of a member of any such service provider’s corporate groups) are not eligible to use Services through Website.
• 2.24You will not try to sell or in any way transfer or seek to transfer, whether directly or indirectly, Your funds from Your Player Account to the Player Account of another Player for any reason.
• 2.25These Terms and Conditions may be published in several languages for informational purposes and ease of access by players. The English version is the only legal basis of the relationship between you and us and in the case of any discrepancy with respect to a translation of any kind, the English version of these Terms and Conditions shall prevail.

3.The User’s Verification

• 3.1All Players should be over the legal age based on the applicable laws as per the country of residence.
  • 3.1.1The User is hereby notified that the Company carries out verification procedures, whether itself or through third parties on players depositing money. You hereby acknowledge that the Company may disclose, transfer, and share Your personal data with any third-party company that the Company may choose from time to time that provides such a service as more fully detailed in the Company’s Privacy Policy. You will be requested to provide the Company with documents, including but not limited to, a copy of the passport or ID card, proof of home address, proof of ownership of the financial instruments used. The Company reserves the right to perform additional security checks, which may include but are not limited to requesting additional documentation, and other means of verification. Your User Account may be blocked or closed if the User does not provide requested information or documents or if such information or documents the User supplies is/are found to be false or misleading.
• 3.2You agree that from time to time, upon our request, You may be required to provide us with valid identification documents and/or other documents/information so that we can carry out the identification, credit, and other verification checks. You agree to provide documents used for the verification of your User Account once the validity of such a document expires. You agree to provide all such requested documents/information and You accept that, until we have received the requested documents/information and satisfied the checks to our reasonable satisfaction, we are entitled to suspend Your Account in any manner that we reasonably deem appropriate, including by preventing You from placing any bets or wagers, or temporarily from withdrawing Your funds. If our checks cannot be completed to our reasonable satisfaction, we will ultimately close Your Account and pass on any necessary information to the relevant authorities.
• 3.3The information/evidence that we may request may include (but are not necessarily limited to) certified ID, proof of address, passport and bank statements (noting that redacted copies of any such information/evidence may not be accepted), and we may also require You to provide a photograph of Yourself holding these documents or request video verification. Occasionally, we may require You to provide either a certified or notarized copy of Your documents. the Company reserves the right to use independent sources to conduct consumer research and confirm the trustworthiness and validity of the provided information or documents.

4.Deposits

• 4.1Deposits will be credited to Your Account after we have processed and cleared them. You can use the money deposited into Your Account to place bets and/or play games as part of the services.
  • 4.1.1Depending on the method selected, deposits can incur charges. For current fees regarding depositing funds, refer to the Payment Methods page of the Website. Your bank may independently charge You for bank wire transfers and other methods of payment. The Company accepts deposit methods that are published on the website depending on the User location.
  • 4.1.2To proceed with refund, You should contact support@vatan.game the refund can be processed only from the verified Account. In all cases, identification procedure may be required (if You are unverified User), in this case, You may be asked to provide verification documents: passport, copy of ID and proof of payment (photo of the credit card (all sensitive data must be covered), bank statement, full screen screenshot of the wallet. We reserve the right to withhold the cost of the charged refund fee for the processed amount as fixed per payment provider.
• 4.2The Company reserves the right to refuse or reject the deposit, payment or wager until the User identity and/or ownership of the deposit method is verified, as per the Company’s sole discretion.
• 4.3The Company does not accept third party deposits. The User must make deposits only from a bank account, bank cards VISA/MasterCard (cardholder's responsibility to know the laws concerning online gambling in his or her country of domicile), payment systems Skrill/NETELLER or other payment wallets/payment options that is registered in the User’s own name (it is forbidden to make deposits using someone else’s electronic wallet. The Company has the right to return funds to the holder of such electronic wallet without prior notification and consider the transaction in crediting or debiting money to or from User account as null and void, including seizure of any winnings) as well as to close the User Account.
  • 4.3.1You further understand, agree and acknowledge that if, at any time whatsoever, the Company has reason to believe that You have used any kind of payment method belonging to any third party, the Company reserves the right, at its own discretion, to suspend Your Account pending a complete investigation in relation to potential deposits, whether directly or indirectly, effected to Your Account using payment belonging to any third party. Such activity will be deemed as constituting a violation of the Terms & Conditions amounting to fraud, and by extension the Company reserves the right, at its own discretion, to close Your Account and/or reverse or adjust any transactions, forfeit funds deposited and/or winnings generated from deposits effected to Your Account using credit cards; Moreover, You waive any and all right(s) to claim for any related shortcomings.
• 4.4The Company may use third party payment service providers (“PSPs”) to process deposits and withdrawals from Your Account as well as to verify your identity or ownership of your payment account. You authorize us to use PSPs, as necessary, to process transactions. The Company does not take responsibility for any delays caused due to its payment system or due to delays caused by any third party.
• 4.5You acknowledge and understand that the Company is not a bank or financial institution, and the balance held in Your Account will not earn interest in Your favour. The Company does not offer any credit facilities.
• 4.6If Your country imposes any taxes and duties on deposit transfers, You should solely be responsible for payment of such taxes and duties.

5.Withdrawals

• 5.1The Company will not charge You any fee on bank wire withdrawals. However, You are advised to check with Your bank as to whether they will impose any such charges. The Company will not be responsible for any commissions applied to You as this is beyond our control. However, You might be asked to request Your accumulated withdrawals in a few split transactions due to the mandated card or payment service provider restrictions.
• 5.2You may withdraw as many times as You wish, provided that:
  • 5.2.1All payments made into Your Account have been confirmed as cleared and have not been charged-back, reversed or otherwise cancelled;
  • 5.2.2Any verification checks to our reasonable satisfaction (see Clause 5.5). Where we have requested information from You to carry out the verification, any delay in providing this information may cause an additional delay when withdrawing funds; and
  • 5.2.3There is currently no ongoing, or completed, investigation.
    • 5.2.3.1Where we have reason to believe You may have engaged in any illegal activities which would entitle us to withhold funds, You acknowledge and understand, as we made clear in the these Terms and Conditions, that we will void any affected transactions, withhold and/or retain relevant/attributable winnings, and suspend and (if applicable in the circumstances) ultimately permanently close Your Account with us.
• 5.3In addition to identity documents, the Company may also ask You to provide source of funds and/or source of wealth documents such as bank statements, employment information, tax declarations and any other information relevant to your financial status. The Company may also carry out additional due diligence checks, and the Company may also request further due diligence documentation from You. All transactions will be checked to prevent money laundering and terrorist financing.
• 5.4The Company will contact You to provide due diligence documentation. You should always blank out sensitive and confidential information. The Company will process the withdrawal once satisfactory proof has been received.
• 5.5Please note the following:
  • 5.5.1Wherever possible, we will process Your withdrawals using the same payment method You used to make Your last deposits. Where we are unable to do so, we may contact You to request alternative payment details from You. Withdrawal payments may only be made in the name of and to the registered Account holder. If a third-party payment is made to the account, the payment should be reversed to the owner of the payment method or to the funding source account;
  • 5.5.2Withdrawal by wire transfer can only be made to a bank account in Your name;
  • 5.5.3We do not offer withdrawal by cheque;
  • 5.5.4Winnings cannot be transferred, substituted, exchanged, or redeemed for any other prize.
• 5.6The Payment Service Provider (PSP) may impose limits on transactions, including maximum amounts per transaction, daily transaction limits, and total transaction values over specified periods. These limits are subject to change at the PSP's discretion, with Users being notified of any changes. Compliance with these limits is mandatory, and any attempt to exceed them may result in transaction denial or account suspension. Users may request exceptions in writing, but approval is at the PSP's sole discretion.
• 5.7All withdrawals will be processed by the Company as soon as possible, however, not more than within 5 (five) working days since the withdrawal request unless additional verification as per current Terms and Conditions or applicable law is required provided that User Account is not under ongoing investigation in relation to breach of the current Terms and Condition and any suspicion in relation to fraudulent, illicit or criminal activity are cleared.
• 5.8You should solely be responsible for any tax that may be imposed on withdrawal in Your country. If the national law requires the Company to collect any taxes from Your withdrawal, as stipulated in the provisions of the national rules. If the national rules require the Company to report Your withdrawals to an authority, the Company will execute such reporting. the Company may require You to provide Your taxpayer number and other details necessary to comply with such an obligation.
• 5.9The Company does not provide advice regarding tax and/or legal matters. If You wish to obtain advice regarding tax or legal matters You are advised to seek professional assistance. The User acknowledges and agrees that they are solely responsible for any tax obligations that may arise as a result of the use of our products or services. It is the User’s responsibility to ensure compliance with all applicable tax laws and regulations in their jurisdiction.
• 5.10Please note that the Company has the following withdrawal limits:
  • 5.10.1Maximum daily withdrawal amount: $5.000
  • 5.10.2Maximum weekly withdrawal amount: $15.000
  • 5.10.3Maximum monthly withdrawal amount: $20.000

6.Placing Bets/Wagers:

• 6.1Once You have confirmed Your bet or wager the value of Your stake will immediately be deducted from Your Account balance. Once we have accepted a transaction, You cannot cancel the transaction unless we agree otherwise. If You are in any doubt as to whether (or not) a transaction has been accepted, You should contact our Customer Support via email at support@vatan.game.
• 6.2We may refuse to accept the whole or part of any bet and/or wager or cancel accepted bet and/or wager in whole or partially at our discretion pursuant to any applicable rules or regulations or due to the forced or voluntary change of your Account status (i.e. enabling suspension or self-exclusion).
• 6.3The Company reserves the right to decline any bet/wager, in full or in part, at its sole discretion. The Company reserves the right to cancel any placed bet/wager by the User on its own discretion by determining the transaction as null and void including but not limited to cases of full or partial Service interruptions and/or unavailability of the Website. The Company does not accept bets from active athletes on the sport events that are concluded with participation of such athletes. In such a case the Company reverts the amount of the bet on the User account and fortify any the possible winnings from such a bet.

7.Responsible Gambling

• 7.1The Company is intended for entertainment purposes only. Please note that gaming is not a source of income.
• 7.2If you notice that you are spending more than you can afford, or that gaming interferes with your life, you should contact us for self-exclusion and seek additional support from external organizations.
• 7.3Gambling can become a problem for some people that lose control of their online behaviour. Therefore, the Company wants to promote responsible gambling and that Users are aware of the social and financial risks.
• 7.4To ensure compliance with our regulatory obligations, we may need to enforce certain limitations (for example, financial limitations) or suspend/close Your Account if there is reason to believe that you may be vulnerable to financial or gambling harm.
• 7.5Although we will use all reasonable endeavours to enforce our Safer Gaming tools, we do not accept any responsibility or liability if You nevertheless continue gambling and/or seek to use the services with the intention of deliberately avoiding the relevant measures in place and/or we are unable to enforce our measures/policies for reasons outside of our reasonable control.
• 7.6Contact support@vatan.game to inform us of your decision to self-exclude so that we may block your access and ensure you do not receive any promotional material from us.
• 7.7In the event that You would like to close Your account, please contact our Customer Service team via Live Chat or email at support@vatan.game. Once Your account is closed, You will be restricted from using our services. You also have the responsibility to ensure You have withdrawn Your remaining balance and will need to contact Customer Support for any questions.
• 7.9The Company would like to suggest that users experiencing gambling problems block themselves from accessing gambling internet sites. There are independent third-party sites that offer products aimed at blocking gambling-related services or software. Here are two software that You may install on Your devices:
  • Bet Blocker
  • Gamban

8.Bonuses and Promotions

• 8.1The Company may credit a player's account with a 'bonus'. The most up-to-date terms on Bonus conditions can be found on the Bonus page.
• 8.2Certain country restrictions may not allow you to be eligible for a bonus. The Company may cancel any bonus or promotion if we have reason to believe that the bonus is being abused or has been set up incorrectly. If the bonus has already been credited, we may decline the withdrawal request and deduct the bonus amount from Your balance. The Company determines if a bonus has been set up incorrectly.
• 8.3All of our offers are for recreational only players and the Company may limit the eligibility of customers to participate in any promotions.
• 8.4If any terms of the promotion or bonus offer is breached, or if there are a series of deposits or bets by a player or group of players, enhanced payments, free or risk free bets results in outcome independent profits, whether as a group or individually, the Company may reclaim the bonus at their discretion, void any bet funded in any part by the bonus or void the bonus or risk free bets. The Company reserves the right to charge the User Account the value of the bonus, risk free bet or free bet bonus to make up for administrative costs. The Company may ask any User to provide documentation to be satisfied as to the User's identity before giving out any bonus, free or risk free offer to the User's account balance.
• 8.5The Company may amend, reclaim, refuse or cancel any promotion at any time at its own discretion.
• 8.6You acknowledge that separate and additional T&Cs exist for special offers, promotions and bonuses. These T&Cs are available in the content pages of vatan.game, or have been emailed to you. If there is a discrepancy between the Company’s General Terms of Service and provisions of promotions and bonuses, the provisions of the promotions and bonuses will prevail.
• 8.7Bonuses can only be used once per person, User Account, household, family, email address, address and IP addresses. The Company may close Your Account and return any deposits to you if any evidence of abuse or fraud is found.
• 8.8Promotions and bonuses may have withdrawal restrictions attached to them and/or additional requirements. Bonus terms will be published with the promotion. Making a withdrawal before any wagering requirements are met, will make the full bonus amount and any winnings from the bonus be deducted from Your Account.
• 8.9First deposit bonus, and or redeposit bonus is not to be used in combination with any promotion from any promotion from any game from any game provider, doing so may be subject to reduction in player balance.

9.Game Rules and Fair Play

• 9.1We are committed to providing fair and transparent gaming experiences. All games on the Website are powered by certified random number generators (RNGs), ensuring that results are fair and unbiased.
• 9.2In the event of a technical issue, such as a server crash or internet disruption, we will make reasonable efforts to restore the game and ensure fair results. If the issue prevents the completion of a game, your stake will be refunded.
• 9.3If a malfunction occurs that affects a game or transaction, the results will be voided. We are not responsible for any losses or damages resulting from technical malfunctions or errors.

10.Security and Privacy

• 10.1You hereby acknowledge and accept that if we deem necessary, we are able to collect and otherwise use your personal data in order to allow you access and use of the Website and in order to allow you to participate in the Games.
• 10.2We hereby acknowledge that in collecting your personal details as stated in the previous provision, we are bound by the Data Protection Act. We will protect your personal information and respect your privacy in accordance with best business practices and applicable laws.
• 10.3We will use your personal data to allow you to participate in the Games and to carry out operations relevant to your participation in the Games. By opening your Member Account, you acknowledge and accept that employees of the Company shall have access to your personal data for the purpose of executing their duties and providing you with the best possible assistance and service. We may also use your personal data to inform you of changes, new services and promotions that we think you may find interesting. If you do not wish to receive such direct marketing correspondences, you may opt out of the service.
• 10.4Your personal data will not be disclosed to third parties, unless such a disclosure is either required by law or is necessary for the use of our service, in which case, you are deemed to have consented to such disclosures to a third party.
• 10.5As Website’s business partners or suppliers or service providers may be responsible for certain parts of the overall functioning or operation of the Website, personal data may be disclosed to them.
• 10.6The employees of Website have access to your personal data for the purpose of executing their duties and providing you with the best possible assistance and service. You hereby consent to such disclosures.
• 10.7We shall keep all information provided as personal data. You have the right to access personal data held by us about you. No data shall be destroyed unless required by law, or unless the information held is no longer required to be kept for the purpose of the relationship.
• 10.8In order to make your visit to the Website more user-friendly, to keep track of visits to the Website and to improve the service, we collect a small piece of information sent from your browser, called a cookie. You can, if you wish, turn off the collection of cookies. You must note, however, that turning off cookies may severely restrict or completely hinder your use of the Website.

11.Intellectual Property

• 11.1The contents of the Website are protected by international copyright laws and other intellectual property rights.
• 11.2The Company is the owner or authorised user or Licencee of all the intellectual property rights in the Website and its content including, without limitation, any copyright, patent, registered design, trademarks, source codes, specifications, templates, graphics, logos, content, databases, formats, interfaces, programming, software or any application for any of the foregoing and any modification, improvements, developments and enhancements thereof. Except as otherwise expressly provided in these Terms & Conditions. The Company does not grant any express or implied right to the User to any intellectual property held by the Company.
• 11.3Except to the extent required to use a product for the purpose of placing Bets, no part of the Website may be reproduced or stored, modified, copied, republished, uploaded, posted, transmitted or distributed, by any means or in any manner, or included in any other website or in any public or private electronic retrieval system or service including text, graphics, video, messages, code and/or software without our express prior written consent.
• 11.4Any commercial use or exploitation of the Website or its content is strictly prohibited.

12.Interruptions and Malfunctions:

• 12.1An interruption is any unexpected disruption that affects the continuity of integrity of the game, including but not limited to, software errors, hardware failure, network issues, or external interferences.
• 12.2The Company will take all necessary and reasonable steps to prevent and minimise interruptions.
• 12.3Players will be promptly notified of any significant interruptions affecting its Services.
• 12.4Players must report interruptions within twenty-four (24) hours of occurrence through the designated Customer Support channel referenced in these Terms and Conditions. Reports should include details of the interruption, such as the time, game affected, and any error messages received.
• 12.5Upon receiving a report, the Company will investigate the cause of the interruption and provide a resolution in a timely manner. This may include restoring the game, voiding the game, and refunding bets, or other fair and equitable solutions, depending on the relevant Provider.
• 12.6The Company shall accept no liability for any damage or losses which are deemed or alleged to have arisen out of or in connection with the Website or its content, including without limitation, delays or interruptions in operation, transmission, loss or corruption of data, communication or lines failure, any person’s misuse of the Website or its content or errors or omissions in its content.
• 12.7The Company shall not be liable for computer malfunctions, failure of telecommunications Services or internet connections nor attempts by You to participate in games by methods, means or ways not intended by the Company. You are solely responsible for telecommunications devices and Services utilised by You to participate in Our Services.
• 12.8If the Company detects a Player has or is abusing a technical glitch related to the games and/or software, either on his own or in an association with partners, the Company reserves the right to void any winnings and close the relevant Player Account.
• 12.9To the extent permitted by law, the Company shall not be liable for any malfunctions of the computer programs relating to the Services the Company makes available from its platforms nor shall the Company be liable for any bugs or viruses.

13.Security Rules

• 13.1The Company upholds strict confidentiality regarding all relations with the User. Data will be disclosed if required by the governing authority, the operation of the law, or another public or regulatory authority, and/or in the event of the User acting in violation of the Terms, and accordingly, data can be disclosed to a third party for investigation purposes.
• 13.2You must choose a personal password for Your Account. It is Your own responsibility not to share this information with any third party. You will be responsible for all actions related to Your Account, even if carried out by a third party. The Company is under no obligation to refund funds in any such situation. There are several measures to take to keep Your account secure.
• 13.3It is Your responsibility to ensure that the device You use to access the Website is compatible with the Company’s Website. We will not take any responsibility if the device You are using to play and use the Company’s services and Website malfunctions, nor will We take any responsibility if You attempt to participate in any of the games or offers by methods, means or ways not intended by the Company on the Website.
• 13.4Never share Your online account. You should not share Your account or use another person’s account even though the person You would be sharing with is Your family member or a friend. Moreover, please keep in mind that to share Your account is strictly forbidden as described in Our Regulation.
• 13.5You must protect Your password. Do not use Your password anywhere else online. Your password should be difficult to guess. Avoid including Your name or frequently used words.
• 13.6It is Your responsibility to set strong passwords. Make Your password as random as possible, but easy for You to remember. Your password should be long enough, unconventional, a mix of several types of characters, better if not a dictionary word. Do not use numbers or combinations associated with other personally identifiable information as all or even part of Your passwords.
• 13.7It is also Your responsibility to change passwords regularly, especially when there is any doubt that they may have been compromised.
• 13.8You must not share Your login information. Do not divulge personal information about Your account including passwords to anyone – even people who claim to be from customer service or security. Keep in mind that We will never ask You for Your password.
• 13.9You must not write down Your password or save it on Your computer or mobile device. A Post-it note stuck to the outside of Your laptop or mobile phone is "akin to leaving Your keys in Your car".
• 13.10You must not leave Your computer or mobile device unlocked. It can take only seconds for someone to use this easy access and get the information they need for further malicious activities. Moreover, all it takes is a single mishap where Your device slips out of Your pocket or briefcase at a restaurant or on public transportation, and Your data could wind up in the hands of someone who will use it maliciously.
• 13.11You must not use the same passwords for Your operating systems and software/accounts passwords.
• 13.12You must not save passwords in Your browser. The common practice of 'remembering passwords' in browsers is a dangerous practice. Indeed, should someone gain access to Your computer or mobile device, they would be able to easily access any accounts for which You've stored login credentials in Your browser.
• 13.13You are required to keep Your anti-virus software up to date. Run a good anti-virus protection program, do periodic scans for spyware, avoid clicking on suspicious email links or websites.
• 13.14You are required to keep Your operating system, browser, and plugins up to date. These updates contain critical security patches that will protect Your computer or mobile device from recently discovered threats. Failing to install these updates means Your computer/mobile device is at risk.
• 13.15You must ensure that Your firewall is secure. Firewalls assist in blocking dangerous programs, viruses, or spyware before they infiltrate Your system.
• 13.16You must avoid logging in to Your account on public computers – e.g., libraries, internet cafes, etc.
• 13.17You must avoid transactions on public Wi-Fi. Unlike Your home computer, use of public hotspots involves security compromises. It is easy for other users to intercept Your data, so be careful about what information You send while connected.
• 13.18You are required to secure Your Wi-Fi network at home or workplace. It is always recommended to secure Your wireless network with a password. This prevents unauthorized individuals within proximity to hijack Your wireless network. Even if they are merely attempting to get free Wi-Fi access, You do not want to inadvertently share confidential information with other people who are using Your network without permission.
• 13.19You must verify key markers. We rely on universally accepted security protocol HTTPS (Hyper Text Transfer Protocol Secure) to protect users and keep their transactions secure. Therefore, Our website will show a green marker in the browser URL and link address will start with https instead of http or www. Always check the name of the sender in the email carefully before clicking on any attachment or link. Most malware attacks are sent through bogus email IDs.
• 13.20If You have reason to believe that third parties have become aware and/or knowledgeable of this information, the User should immediately contact customer support on support@vatan.game and a new password will be issued. Your account may have been compromised if:
  • 13.20.1There have been changes to Your account details that You did not commit, such as Your e-mail, home address or phone number.
  • 13.20.2There has been activity within Your account that was not done by You. This could include deposits or withdrawals, or bets placed.
  • 13.20.3You have received an email notification of a password change without any action by You.
• 13.21Card deposits may, from time to time, be partially and/or fully declined subject to certain security systems managed in collaboration with a payment solution provider and/or a financial institution. Such security measures may decline legitimate User cards, which nevertheless, at a particular time, may not be possible to process. The Company’s personnel do not control the said systems, nor do they have any knowledge of the reasons for any deposits being declined.
• 13.22The Company may request documents to verify Your identity and/or authorisation to use a specific card and/or other facts provided by Yourself before expediting deposits and/or withdrawals. This may cause slight delays.
• 13.23The Company reserves the right, at its own discretion, to cancel, reverse or adjust any transactions and/or forfeit funds due to any: “Malfunction”, Error, Interruption, Force Majeure; Violation of the Terms and Conditions; collusion, game faults or abnormalities; unintended use of bonuses or promotions, including those caused or actioned by the User and/or by the Company system; promotions, rewards or incentives of a similar nature and/or criminal actions.
• 13.24The Company does not acknowledge or accept any liability whatsoever for damages to the User and/or a third party caused directly and/or indirectly due to any:
  • 13.24.1Technical Failure, Malfunction, Interruption, Error, or Force Majeure;
  • 13.24.2Violation of the Terms & Conditions;
  • 13.24.3Collusion and/or criminal actions;
  • 13.24.4Financial risk and loss; and/or
  • 13.24.5Legal and financial actions and/or other remedies taken against the Participant and/or a third party.
• 13.25If, as a result of a Malfunction, Your Account is credited with winnings that You would not have received were it not for that Malfunction, we will have the right to void the relevant Transaction and withhold the relevant winnings. This applies even if the relevant gambling product could have produced the same or similar amount of winnings without the intervention of the Malfunction and it applies whether the Malfunction was apparent to You or to us or not. If You have withdrawn any such winnings, You agree that You will pay them back to us as and when we ask You to.
• 13.26In the event of an Error, the same applies as for Malfunctions, as set out above, or alternatively in some circumstances at our discretion we have the right to correct any Error made on a Transaction placed and re-settle at the correct price or terms which were available or should have been available at the time the Transaction was placed (as the Transaction will be deemed to have taken place on the terms which were usual for that Transaction at the relevant time the Transaction was made); or where it is not reasonably practicable to correct and re-settle, to declare the Transaction void and return Your stake to Your Account. Any funds credited to Your Account or withdrawn by You as a result of an Error shall, pending resolution, be deemed owed to us and we may set off any of the positive balance in Your Account against any such amounts owed by You to us. Our priority is to ensure that we deal with Interruptions in a way that is fair and does not systematically disadvantage our customers.
• 13.27In relation to betting: we are entitled to suspend betting markets, void bets, and return stakes to the User.
• 13.28In relation to gaming:
  • 13.28.1Where an Interruption occurs after we receive notification of and have confirmed Your transaction and where You can have no further influence on the outcome of the event or Transaction, the results of the transaction will stand;
  • 13.28.2Where an Interruption to a single-participant single stage event occurs before an outcome has been generated, we will return Your stake to Your Account;
  • 13.28.3For games where there are multiple stages or decision points, we will take all reasonable steps to restore the game to its last known state prior to the Interruption to enable You to complete the game;
  • 13.28.4For games with multiple participants (equal chance or otherwise), we will deal with these as seems fairest to us (acting reasonably) on a case-by-case basis; and
  • 13.28.5Where any Malfunction, Interruption, Error is/are or becomes apparent or obvious to You or You suspect that Malfunction Interruption, Error may be occurring, You agree that You will cease Your use of the relevant Service(s) immediately and will report it to our Customer Support immediately via email support@vatan.game.

14.Complaints

• 14.1If You have a complaint, You can e-mail our Customer Support Service on support@vatan.game.
• 14.2The Company will do its best to provide You with an outcome of the complaint within 14 (fourteen) calendar days from the date on which the complaint is received. In cases where the complaint requires more time for it to be addressed, such a period may be extended by a further 14 (fourteen) calendar days.
• 14.3Complaints are handled in the Customer Support department and may be escalated within Our organisation in cases where the Customer Support personnel do not solve the case immediately. The User shall be reasonably informed about the state of their complaint. We always endeavour to resolve complaints in the least time possible.
• 14.4If for some reason You are not satisfied with the resolution of Your complaint with regards to online games by the Company, You, can complain to any independent body such as an independent arbitration service, gaming authority or the licensing regulator as applicable.
• 14.5The User confirms that he/she is solely responsible to check the complaints acceptability timelines with the respective authorities and the applicable law.
• 14.6Alternatively, if You are not satisfied with our resolution of Your complaint with regards to sports betting, You may direct Your complaint to the Online Dispute Resolution (ODR) platform of the European Commission. This website is dedicated to helping consumers and traders resolve their disputes out-of-court and may be accessed through this link: EC Online Dispute Resolution.

15.Communication with Customer Support

• 15.1When the User contacts us, the User will not make statements which:
  • 15.1.1Are sexually explicit or grossly offensive;
  • 15.1.2Use derogatory terms and/or incite hatred; or
  • 15.1.3Are abusive, defamatory, or otherwise harasses, threatens, or causes distress or inconvenience to our Customer Support Service agents.
• 15.2The Company may record or keep copies of all communications that You have with our Customer Support Service agents.
• 15.3The Company may provide the User with a chat facility to talk to other users. When contacting each other, the User shall not make statements or transmit content which:
  • 15.3.1Are sexually explicit or grossly offensive;
  • 15.3.2Uses derogatory terms and/or incite hatred;
  • 15.3.3Encourages or facilitates any illegal activities;
  • 15.3.4Harasses, threatens, or causes distress or inconvenience to other users;
  • 15.3.5Influences other users' actions through intimidation or abuse;
  • 15.3.6Disrupts the normal flow of dialogue, make statements that are abusive, defamatory, harassing or insulting to users of the Website;
  • 15.3.7Advertise, promote, or otherwise relate to any other online entities including forums;
  • 15.3.8Is about the Website, or any other Internet site(s) connected to the Website and is untrue and/or malicious and/or damaging to the Website; or
  • 15.3.9Any suspicious chats will be reported to the relevant competent authority.
• 15.4The Company reviews all chats and keeps a log and record of all statements. Your use of the chat facility should be for recreational and socialising purposes only.
• 15.5If You breach any of the provisions relating to the chat facility, the Company may remove Your access to the chat room or immediately close Your Account. If the Company takes such measures, the Company shall refund any funds which may be in Your Account except for funds which may be owed to us (if any).
• 15.6The Company will not be liable if damage arises out of such chat functionality. You agree to compensate us against any damage arising out of Your illegal, unlawful, or inappropriate conduct or that constitutes a violation of these chat rules.

16.Limitations of Liability

• 16.1The game and website are provided without warranty. You use the website and play the game at your own risk. We, our employees, directors and partners:
  • 16.1.1Shall not be liable for any expenses, loss, costs or damages arising from using the Website.
  • 16.1.2Do not warrant that the Website and software will be accessible without interruptions
  • 16.1.3Do not warrant that the Website and software are error free;
  • 16.1.4Do not warrant that the Website and software are fit for their purpose;
• 16.2You confirm that if there is an error in the Game, any bets made when the game is malfunctioning shall be void. Balance or winnings obtained from a malfunction of the service, and any subsequent bets with said funds shall be voided.
• 16.3You agree to hold harmless our employees, directors, service providers and partners for any expenses, costs, losses, claims, damages and liabilities that may arise from using the Website.
• 16.4The Company’s maximum liability regarding Your use of the Website will not be greater than the equivalent of $200.

17.Applicable law and jurisdiction

• 17.1We will seek criminal and contractual sanctions against you if you are found to have been involved in fraud, dishonesty or criminal acts. We will withhold payment to you as well where any of these are suspected. You shall indemnify and shall be liable to pay to us, on demand, all costs, charges or losses sustained or incurred by us (including any direct, indirect or consequential losses, loss of profit and loss of reputation) arising directly or indirectly from your fraud, dishonesty or criminal act.
• 17.2We reserve the right to withhold payment and to declare Bets on an event void if we have evidence that the following has occurred: (i) the integrity of the event has been called into question (ii) the price(s) or pool has been manipulated (iii) match fixing has taken place. Evidence of the above may be based on the size, volume or pattern of bets placed with us across any or all of our betting channels. A decision given by the relevant governing body of the sport in question, our licensing authority and/ or any relevant industry association (if any) will be conclusive.
• 17.3You will not be allowed to cancel or change your bets once these bets have been placed, accepted and recorded by us and the we are under no obligation to cancel bets that have been validly placed, accepted and recorded in accordance with these terms and conditions. If there is any dispute relating to the placement of a bet, you should notify us before the finalisation of the acceptance of such bets and/or before the event on which the bet has been placed occurs. We shall investigate such disputes accordingly and resolve them reasonably in our sole, absolute and reasonable discretion.
• 17.4These Terms shall be governed by and construed in accordance with the laws of Belize. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Belize.
• 17.5You acknowledge that, unless stated otherwise, the Games are organised and regulated by the territory of Belize. Any contractual relationships between you and the Company shall be deemed to have been entered into and performed by the parties at the registered address of Company.
• 17.6The parties agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or the breach, termination or invalidity thereof, shall be submitted to the exclusive jurisdiction of the Belize courts.
• 17.7In case of a dispute, both parties agree to attempt to resolve the matter amicably. If a resolution cannot be reached, the dispute may be submitted to arbitration under the rules and laws of Belize whose decision shall be binding.

18.Indemnity

• 18.1You agree to fully indemnify, defend and hold us, and our officers, directors, employees, consultants, advisors, agents and suppliers harmless, immediately upon demand, from and against all claims, liabilities, damages, losses, costs and expenses, including legal fees, (regardless of theory of law) arising out of your breach of any of the terms or the rules and regulations or any other liabilities arising out of your use of the Website or use by any other person accessing the Website using your Personal Information details.

19.Severability

• 19.1If any provision of these Terms & Conditions is held to be invalid, void, or unenforceable by reason of any law, rule, administrative order, or judicial decision, that provision may be severed from the Terms & Conditions. In the event of a severance, any remaining terms or part thereof will continue in force.

20.Force Majeure

• 20.1Any failure or delay in performance by the Website in respect of its obligations of service shall not be deemed a breach of its obligations to you as customer if such a failure or delay is deemed by the Website to be caused by force majeure, which shall include but not be limited to flood, fire, earthquake, or any other element of nature, act of war, an epidemic or a pandemic, riots or terrorist attack, public utility electrical failure, lockouts and strikes, delays or disruptions of the Internet and telecommunications networks caused by human or natural factors, or any other such event beyond the reasonable control of the Website. The Website shall not be liable for any consequences arising out of any such force majeure events.

21.Changes to Terms

• 21.1We reserve the right to amend these Terms at any time, with or without notice. Any changes will be posted on the Website, and your continued use of the Website after such changes signifies your acceptance of the updated Terms.

22.Notification of Changes

• 22.1We will make reasonable efforts to notify users of any significant changes, including via email or within the Website.

23.Contact Information

For any inquiries or concerns, please contact us via:

• Email: support@vatan.game
• Live Chat: via website.